At Salsbury Industries, we understand that occasional problems may arise with a customer’s order. That is why we have established procedures to deal with these issues in an effective, efficient and fair manner. An RGA (Return Good Authorization) number is the mechanism we use to process returned goods. Returned goods will not be accepted without an RGA (Returned Goods Authorization) number from Salsbury Industries and must be shipped freight prepaid to Salsbury Industries, 1010 East 62nd Street, Los Angeles, CA 90001-1598. Products must be returned in their original shipping cartons within fifteen (15) days of receipt and may be subject to a restocking charge. Custom orders and orders with options cannot be returned.